The Real Resistance – by Orvan Ox
Racist! Fascist! Nazi! Misogynist! Xenophobe! Homophobe! Thank you!
Recently $HOUSEMATE and I were dining out and our server had the curious habit of saying “Thank you” during every interaction, whether it made any sense or not. This is likely not a quirk of the server, but of a current trend in customer service. A local store suddenly has a “Thank you” policy for every customer interaction as well. Evidently they got severely dinged on a secret shopping rating of late for not having that, so now they have the policy in place. The idea is understandable: promote the idea of gratitude and polite customer service. There is a problem, though. And you’ve likely already figured it out. That “thank you” happens whether it makes any sense or not, and happens at every interaction. Thus it is both misused and overused. Misuse and overuse…
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